Hideo Wakamatsu USA Limited Warranty
The following warranty applies only to Hideo Wakamatsu SUITCASES purchased in the United States from an authorized Hideo Wakamatsu store, Hideo Wakamatsu webstore, or authorized dealer. To process a warranty claim, please email us at firstname.lastname@example.org with your proof of purchase (see below) and images of the damaged suitcase to receive a claim authorization form. Do not ship any item prior to receiving our authorization as the package will be returned to sender.
First Year of Ownership:
No Questions Asked with limited exceptions: if your Hideo Wakamatsu product is damaged during the first twelve (12) months you own it - including damage caused by airlines, or other transit damage - Hideo Wakamatsu will cover all repair expenses. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from wear and tear, abuse, cosmetic damage (such as dents, marks, bruises, scratched or ripped nylon or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Hideo Wakamatsu USA reserves the right to determine if the warranty is valid or void due to the abuse or neglect of the product.
Years Two through Five
You're Covered for Defects From the second through the fifth year you own your Hideo Wakamatsu product, Hideo Wakamatsu will repair any items that are defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Your only responsibility is to ship your bag to us forrepair, postage paid, or take it to a Hideo Wakamatsu store, who will be happy to process the repair. Many repairs can actually be handled right in the store. If your bag does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost within the United States. In those cases where our warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved.
We do have many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If we are unable to repair the bag, we will suggest alternative options. Please call before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized Hideo Wakamatsu retailer. Our Five Year Limited Warranty only applies to products that were purchased from an authorized Hideo Wakamatsu store or dealer.